Local Delivery • Pick-Up • Fast U.S. Shipping 1–3 Days

Cancellation policy

🛒 Purchase Options & Cancellation Policy

Thank you for shopping with Natural Elements Sea Moss!
We are committed to providing a smooth and transparent purchasing experience.
Please review our policy regarding purchase options, subscriptions, and cancellations below.

Purchase Options

We currently offer the following purchasing options:

  • Single Purchase Products:
    Items such as Sea Moss Gel jars, eBook Cleanses with Sea Moss Gel, and other wellness products are available for one-time purchase without commitment.

  • Bundle Offers (When Available):
    Customers may purchase multiple items together at a promotional price. Bundle terms and pricing will be clearly displayed at checkout.

  • Subscription Services:
    We offer a subscription option that allows customers to receive their products on a recurring basis at a 20% discount.

    • Subscription delivery options include:

      • Once a Month

      • Every Two Weeks

      • Once a Week

    • Customers can manage, pause, or cancel their subscription at any time through their account settings or by contacting us directly.

Subscription Terms

  • When you enroll in a subscription, your payment method will be charged automatically based on the frequency you select.

  • An email reminder will be sent before each upcoming shipment.

  • You may cancel or adjust your subscription anytime by:

  • Changes to subscription orders (such as pausing or canceling) must be made at least 48 hours before your next scheduled billing date to take effect in time.

Order Cancellation Policy (Non-Subscription)

  • Same-Day Cancellations:
    Customers may cancel a non-subscription order on the same day the order was placed provided the order has not yet shipped.

  • After Shipment:
    Once an order has been processed and handed over to USPS, it cannot be canceled.

  • Flavored Sea Moss Gel Orders:
    Due to the perishable and customized nature of our flavored gels, flavored orders are non-cancelable once they have been shipped.

Pre-Order Cancellation (If Applicable)

  • Pre-orders can be canceled before the scheduled shipment date.

  • Once a pre-order item has shipped, the standard return and refund policy applies.

Refunds After Cancellation

  • Approved cancellations will result in a refund to the original method of payment.

  • Refunds typically take 3–5 business days to appear, depending on your bank or payment provider.

Important Notes

  • Cancellation requests for both one-time purchases and subscriptions must be submitted during our customer service hours:
    📅 Monday to Saturday: 10:00 AM – 8:00 PM EST

    • Closed on Sundays.

  • Orders placed on weekends will be processed on Monday.

  • Please double-check your shipping and payment information at checkout to avoid order issues.