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📦 Natural Elements Sea Moss - Shipping Policy

At Natural Elements Sea Moss, we take pride in ensuring your products are shipped promptly and handled carefully to maintain freshness.

Shipping Methods

Plain Sea Moss Gel:

  • Shipped via USPS Priority Mail.

  • Estimated delivery time: 1–3 business days from the shipping date.

Flavored Sea Moss Gels:

  • Shipped via USPS Priority Express Mail (next-day delivery from the shipping date).

  • Due to the perishable nature of flavored gels, express shipping is required to maintain optimal freshness.

Shipping Schedule

  • We ship Monday through Friday only.

  • Since USPS does not offer Sunday deliveries, we do not ship on Saturdays or Sundays to prevent products from sitting in transit over the weekend.

  • Orders placed on Saturday or Sunday will be shipped the following Monday.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order type and the shipping method selected.

  • Rates are determined directly by USPS rates and displayed during checkout.

Important Shipping Information

  • Please ensure that all shipping information entered at checkout is accurate and complete.

  • Natural Elements Sea Moss is not responsible for shipping delays caused by:

    • Courier service disruptions (e.g., USPS delays),

    • Weather conditions,

    • Incorrect or incomplete shipping addresses provided by customers,

    • Customers entering the wrong address which delay shipping arrival times.

  • We strongly recommend providing a valid cellphone number with your order. This allows us to contact you quickly if any shipping issues arise and helps minimize delivery delays.

Tracking Information

  • Once your order has shipped, you will receive an email with your tracking number.

  • Please allow up to 24 hours for tracking information to update once the item has been shipped.

Delivery Issues

  • If your package is delayed, lost, or marked as delivered but not received, please first contact USPS directly for assistance.

  • While we are happy to assist where possible, please note that once a package has been handed over to USPS, it becomes the responsibility of the courier.

📦 Mugs & Apparel (Custom Merchandise)

Mugs and apparel are made to order specifically for each customer. Because of this, we are unable to accept returns or exchanges for reasons such as incorrect size selection, color preference, or change of mind.

Damaged or Incorrect Items
If your item arrives damaged, misprinted, or incorrect:

  • Please contact us within 7 days of delivery

  • Include your order number and clear photos of the issue

If approved, we will arrange a replacement or issue a refund at our discretion.

Important Notes

  • Items returned without prior approval will not be accepted.

  • We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.

Need Help?

For any questions regarding your order, shipping, or returns, please feel free to reach out to us at:
📧 naturalelements315@gmail.com
📧 Al@NaturalElementsSeaMoss.com
📞 (646) 389-6008

We are always happy to assist you!