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Privacy policy

🔒 Natural Elements Sea Moss - Privacy Policy

Effective Date: April 26, 2025

This Privacy Policy describes how Natural Elements Sea Moss ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from NaturalElementsSeaMoss.com ("Site") or otherwise communicate with us regarding our services ("Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site, with the "Last Updated" date revised accordingly.

Information We Collect

Personal Information We Collect Directly From You:

  • Contact details: name, address, email, phone number

  • Order and billing information

  • Account credentials (username, password)

  • Customer service communication details

Information We Collect Automatically:

  • Device information, browser type, IP address

  • Usage Data through cookies, pixels, and tracking technologies

  • Website interaction and navigation behavior

Information We Obtain from Third Parties:

  • Shopify for website operations

  • Payment processors for secure payments

  • Marketing and analytics partners

  • Fulfillment and delivery service providers

How We Use Your Personal Information

We use your information to:

  • Process orders, arrange shipping, and provide customer service

  • Communicate updates, promotions (if opted in), or transactional messages

  • Improve website experience and services

  • Conduct fraud prevention and security monitoring

  • Comply with legal obligations

Marketing and Advertising:
With consent (where required by law), we may send you promotional communications by email, text, or mail.

Cookies and Tracking Technologies

We use cookies to improve functionality, analyze website traffic, personalize content, and provide a better shopping experience.
For more information on cookies related to Shopify, visit Shopify Cookies Policy.

Note: Blocking cookies may impact your ability to use certain features of our Site.

How We Share Your Information

We may share your information with:

  • Service providers (payment processors, couriers, IT support)

  • Marketing and advertising partners

  • Affiliates within our corporate group

  • Legal authorities when required

  • In connection with a business transaction (e.g., merger, sale)

We do not sell your personal information.

Children's Data

Our services are not intended for individuals under 16 years of age. We do not knowingly collect children's data. Parents may contact us to request deletion of a minor's data.

Data Security and Retention

We implement reasonable measures to protect your information.
However, no system is 100% secure.
We retain personal information as needed to fulfill the purposes outlined in this Policy or comply with legal obligations.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access to the data we hold

  • Correction of inaccurate information

  • Deletion of personal data

  • Portability of your data

  • Restriction of data processing

  • Withdrawal of consent

  • Appeal rights in case of denied requests

You can exercise your rights by contacting us at Alexis@NaturalElementsSeaMoss.com.

We will verify your identity before processing your request.

International Data Transfers

Your personal information may be transferred and processed outside your country of residence, including the United States.
Where applicable, we rely on legally recognized mechanisms for international transfers (e.g., Standard Contractual Clauses).

Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for their content, practices, or policies. Please review their privacy policies independently.

Managing Communications

You may opt out of receiving promotional emails by clicking the unsubscribe link in our emails.
We may still send non-promotional communications, such as order updates.

Complaints

If you have concerns about our data practices, please contact us first at the information below. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

📧 Alexis@NaturalElementsSeaMoss.com
📧 naturalelements315@gmail.com
📞 (646) 389-6008